returns, replacements & cancellations
Last updated 27 July 2026
Every SPYRE piece is printed for you after you order, so we can't take something back because it doesn't fit or you changed your mind. But if it turns up damaged, faulty, or isn't what you ordered, we replace it or refund it in full — and you won't need to post anything back to us.
Covered completely. Email us within 30 days of delivery with your order number and a photo showing the problem, and we'll send a replacement or refund you in full — your choice.
Keep the original. We don't ask for faulty goods back, because a misprinted shirt is no use to anybody, and posting it around the world helps no one.
We can't accept these, and we'd rather say so plainly than bury it. There is no warehouse behind SPYRE — your order is made when you place it, and a returned item can't go to anyone else.
So please check the size options on the product page before you buy. If you spot a mistake straight away, email us immediately: if we reach it before printing starts, we'll change it for free.
Orders reach production within minutes of payment, so the window here is genuinely short. Email us the moment you know and we'll stop it if we still can. Once an item is in production it can't be cancelled — from that point sections 1 and 2 apply.
Typical delivery times are 4–8 business days in the US, 7–14 in Canada, and 10–21 everywhere else we ship.
If your order still hasn't arrived 10 business days after the latest estimate for your region, get in touch and we'll replace it at no cost to you.
We ship to the address entered at checkout. If it turns out to be wrong or incomplete the parcel usually finds its way back to our production partner, and we can send it again once you give us the correct details — but that second shipment is charged, because the first was already printed and posted. Worth a second look before you pay.
Refunds go back to the card or payment method you used. Most land within 5–10 business days, depending on your bank or provider. If we refund a whole order we refund the shipping with it; on a partial refund the shipping stands.
Nothing above removes any right you have under the consumer law where you live. Where those rights give you more than this policy does, they win.
Email shop@spyreco.com with your order number — it's on the receipt Stripe sent you — and a photo if something arrived wrong. We aim to reply within two business days.
More ways to reach us on the contact page.